Last updated: 22 September 2026

The Curious Club takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we use it, who we share it with, how long we keep it and the rights you have.

The Curious Club is a trading name of The Marketing Mix Limited. The Marketing Mix Limited is the data controller responsible for personal information used in connection with The Curious Club and is registered with the Information Commissioner’s Office (ICO), with The Curious Club recorded as a trading name.

1. Contact details

Data controller: The Marketing Mix Limited, trading as The Curious Club
Website: www.thecuriousclubwilts.com
Email: info@thecuriousclubwilts.com

Please contact us using the email address above if you have questions about this policy or how we use your information.

2. Information we collect

The information collected depends on how you interact with The Curious Club.

Event bookings and customer records

When you book or attend a Curious Club gathering, including a Pay As You Go booking, we may collect:

  • your name, email address, telephone number and town, where supplied;

  • the event, venue, booking date and number of places booked;

  • booking source, ticket type and booking reference;

  • payment status, amount paid, refunds and transaction references;

  • booking, cancellation, attendance and check-in history;

  • whether you are a new or returning attendee;

  • complimentary or manually created bookings;

  • communications relating to your booking;

  • marketing preferences and evidence of consent, where provided;

  • your photography preference;

  • accessibility arrangements you choose to provide; and

  • other information you voluntarily provide in connection with a gathering.

If one person books more than one place, we may initially hold information relating to the booking under the details of the person making it.

Our booking system may create a pending booking before a Stripe Checkout session is completed so that availability and payment can be managed correctly. Unpaid pending or cancelled bookings are automatically deleted after the period described in section 11.

Monthly Pass information

If you take out a Monthly Pass, we may collect and maintain:

  • your name and email address;

  • your Monthly Pass status;

  • the venue normally associated with your Monthly Pass;

  • temporary or permanent venue changes you request;

  • the gathering reserved for you under your Monthly Pass;

  • the date your Monthly Pass starts or is cancelled;

  • recurring payment and subscription status;

  • Stripe customer, subscription, invoice and payment references;

  • bookings made through your Monthly Pass; and

  • relevant Monthly Pass and booking history.

A Monthly Pass is designed to reserve a place at a Curious Club gathering each month. Depending on the options available, you may be able to change the venue for your next gathering or change the venue normally associated with your Monthly Pass.

We need to keep enough information about your pass and bookings to administer these arrangements correctly.

Managing your details and secure links

We may send you a secure or personalised link allowing you to access or update information associated with your Curious Club record.

For example, this may allow you to:

  • update information connected with a booking;

  • provide information that was not collected when an earlier booking was made;

  • manage certain Monthly Pass options;

  • change the venue associated with an upcoming Monthly Pass booking; or

  • access other booking-management functions.

We use authentication and security information as necessary to make these links and services operate securely.

You should not forward a personalised access link to another person.

Payments

Payments for Pay As You Go bookings and Monthly Passes are processed using Stripe.

We may receive limited information confirming a payment, recurring subscription, cancellation or refund, including the amount, date, status and relevant Stripe references.

We do not normally receive or store your complete debit or credit card details.

Stripe may also provide facilities allowing Monthly Pass customers to manage or cancel recurring payments through its secure customer or billing portal.

Newsletter and marketing

If you actively choose to receive Curious Club news, we may collect:

  • your name and email address;

  • your marketing preference;

  • when, where and how you consented;

  • a record of withdrawal or unsubscribe; and

  • information about email engagement where this functionality is enabled.

Booking a gathering or purchasing a Monthly Pass does not automatically subscribe you to marketing.

Marketing consent is a separate, optional choice.

We use Mailchimp to manage marketing emails. We may retain a minimal suppression record after you unsubscribe to help prevent you from being added again accidentally.

Enquiries and communications

If you contact us through our website, email, social media or another method, we may collect your contact details, social-media username, the contents of your message and any information you choose to provide.

Accessibility information

You may choose to provide information about an accessibility requirement, disability, health condition or other circumstance so that we can make appropriate arrangements for you.

Some of this may be special-category personal data.

We aim to record only the practical information required to support you rather than unnecessary medical details. We will retain this information only where there is a genuine reason, an appropriate lawful basis and, where required, your explicit consent.

Retained accessibility information is given an appropriate review or deletion date. For a one-off gathering, it will normally be removed within 30 days after the event. Information relating to ongoing arrangements will be reviewed at least annually.

Photographs and video

Photographs or short videos may occasionally be taken at Curious Club gatherings to document or promote The Curious Club.

We may ask for your photography preference when you book.

We will take reasonable steps to respect requests not to be photographed or included in identifiable promotional material.

Where an individual is an identifiable subject of promotional content, we will explain the intended use and obtain consent where required.

You can change your mind about future use of an identifiable photograph where our use is based on consent by contacting us.

Feedback, surveys and testimonials

If you provide feedback, complete a survey or submit a testimonial, we may collect your responses, contact details where supplied and any permission relating to publication.

We will use anonymised or aggregated feedback where reasonably possible.

Website, booking system, cookies and technical information

When you use our website or booking system, we may process technical information such as:

  • your IP address and approximate location derived from it;

  • browser, device and operating-system information;

  • pages visited, referring website and visit times;

  • cookie identifiers and cookie-consent preferences;

  • information required to maintain secure sessions or authenticate access;

  • information required to secure staff administration areas;

  • failed-login or security information; and

  • limited technical logs relating to payment, booking and other system integrations.

The Curious Club app does not retain hashes of public visitors’ IP addresses for visitor-counting purposes.

Our separate Cookie Policy provides more information about cookies and similar technologies used by our main website and booking system.

Business contacts

We may hold business contact details and correspondence for representatives of venues, suppliers, contractors, partner organisations, community organisations and other professional contacts.

3. Where information comes from

Most information is provided directly by you.

We may also receive information from:

  • our own online booking and customer-management system;

  • Stripe;

  • Mailchimp;

  • our website and contact forms;

  • a person making a booking on your behalf;

  • venues or partners where necessary to manage a gathering;

  • social-media platforms where you contact us;

  • historic Ticket Tailor booking records; and

  • publicly available sources used for legitimate business purposes.

Some earlier Curious Club bookings were made through Ticket Tailor. Information relating to those historic bookings may therefore remain in our customer and attendance records in accordance with the retention periods in this policy.

4. Why we use information

We use personal information to:

  • administer Pay As You Go bookings;

  • administer Monthly Passes and recurring bookings;

  • associate Monthly Pass customers with their normal or selected venue;

  • process temporary or permanent venue changes requested by Monthly Pass customers;

  • take payments and issue refunds;

  • send booking confirmations, reminders and other service messages;

  • send secure or personalised links for booking or account administration;

  • manage attendance and check-in;

  • manage capacity, changes and cancellations;

  • identify new and returning attendees;

  • provide requested accessibility arrangements;

  • record photography preferences;

  • answer enquiries and deal with complaints;

  • maintain financial and accounting records;

  • prevent fraud, misuse and unauthorised access;

  • send marketing where permitted;

  • analyse attendance, repeat bookings, demand and gathering performance;

  • understand how The Curious Club is being used;

  • improve and promote The Curious Club;

  • manage relationships with venues, suppliers and partners;

  • maintain and secure our website, database and booking systems;

  • comply with legal obligations; and

  • establish, exercise or defend legal claims.

We use aggregated or anonymised information where reasonably possible for analysis and planning.

5. Lawful bases

UK data-protection law requires us to have an appropriate lawful basis for using personal information.

Depending on the activity, we may rely on:

Contract

We use personal information where necessary to provide a booking, Monthly Pass or other service that you have requested, or to take steps at your request before providing that service.

For example, this includes administering your booking, processing a payment, reserving your Monthly Pass place and communicating with you about the service.

Consent

We rely on consent for activities including:

  • optional direct marketing;

  • certain non-essential cookies or analytics;

  • certain uses of photographs or video; and

  • some uses of sensitive or special-category information.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully before consent was withdrawn.

Legitimate interests

We may use information where this is necessary for our legitimate interests and where those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and improving Curious Club gatherings;

  • maintaining proportionate booking, customer and attendance records;

  • understanding attendance patterns, repeat bookings and demand;

  • preventing misuse and protecting the security of our systems;

  • dealing with customer queries and service issues;

  • managing relationships with venues, suppliers and business contacts; and

  • running and developing The Curious Club effectively.

We consider the nature of the information, what people would reasonably expect and the potential impact on individuals before relying on legitimate interests.

Legal obligation

We may process information where required to meet legal obligations, including accounting, taxation, regulatory and other legal requirements.

Special-category information

Information concerning health or disability can be special-category personal data.

Where we process special-category information, we will identify both an appropriate lawful basis and an additional condition required under data-protection law. Depending on the circumstances, this may include your explicit consent.

6. Marketing

Our booking and marketing processes are separate.

Marketing choices are optional and are not a condition of booking a gathering or purchasing a Monthly Pass.

Where consent is requested, the marketing option will not be treated as agreed simply because you make a booking.

You can unsubscribe using the link in a marketing email or contact us directly.

Unsubscribing from marketing does not prevent us from sending necessary service communications concerning an existing booking, Monthly Pass, payment, cancellation, change or enquiry.

7. Historic Ticket Tailor bookings

The Curious Club previously used Ticket Tailor for event bookings.

New bookings are handled through our own booking system, but information relating to historic Ticket Tailor bookings may remain within our customer-management records where it is reasonably required for attendance history, booking administration, accounting or other legitimate purposes.

Historic information may include booking details, ticket information, payment status and attendance or check-in information supplied to us through Ticket Tailor.

Where historic technical integration records remain, they are retained in accordance with the retention periods in section 11.

Ticket Tailor processes information under its own privacy terms.

8. Stripe, payments and Monthly Pass subscriptions

Stripe processes payments for Pay As You Go bookings and recurring Monthly Pass payments and may process refunds and associated fraud-prevention information.

Stripe handles complete card details under its own privacy obligations.

We retain limited Stripe identifiers and transaction information where required for:

  • booking administration;

  • Monthly Pass management;

  • payment reconciliation;

  • refunds;

  • accounting;

  • fraud prevention; and

  • legal obligations.

Where Stripe's customer or billing portal is used, Stripe may also process information required to allow you to manage or cancel your recurring payment.

9. Who we share information with

We do not sell your personal information.

We may share proportionate information with service providers or other organisations where necessary, including:

  • Stripe, which processes payments and Monthly Pass subscriptions;

  • Mailchimp, which manages marketing communications;

  • Hostinger, which hosts and operates our main website and website forms;

  • Google Cloud Run and Neon, which host and store information used by the Curious Club app and database;

  • Namecheap Private Email and other email-service providers used to deliver operational communications;

  • Google Analytics, where analytics is enabled and the necessary cookie consent has been provided;

  • Ticket Tailor, in relation to historic bookings and records where relevant;

  • venues where limited information is genuinely necessary to deliver a gathering or accessibility arrangement;

  • suppliers, contractors, insurers and professional advisers;

  • government, taxation, regulatory or law-enforcement bodies where required; and

  • organisations involved in establishing, exercising or defending legal claims.

We aim to provide recipients only with information reasonably required for their role and to put appropriate data-protection arrangements in place where another organisation processes information on our behalf.

10. International transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use an appropriate mechanism recognised under UK data-protection law, which may include UK adequacy regulations, the UK International Data Transfer Agreement, an approved UK Addendum to standard contractual clauses or another lawful safeguard.

You may contact us for more information about safeguards relating to a particular provider.

11. Retention

We keep personal information only for as long as reasonably required for the purpose for which it is held.

Our normal retention periods include:

Ordinary customer, booking and attendance history
Reviewed after three years without activity and deleted, anonymised or minimised unless there is a reasonable reason to retain it.

Completed financial and payment records
Up to six years after the relevant accounting period, or longer where legally required.

Unpaid pending or cancelled bookings
Normally 30 days.

Historic raw Ticket Tailor webhook information
Normally 90 days.

Limited payment, booking or integration processing logs
Normally 12 months.

Login-attempt and security records
Normally 90 days.

Resolved cancellation requests and associated correspondence
Normally up to 24 months.

One-off accessibility arrangements
Normally removed no later than 30 days after the relevant gathering.

Ongoing accessibility arrangements
Reviewed at least annually.

Marketing subscription
Until you unsubscribe, after which we may retain a minimal suppression record to ensure your preference is respected.

Routine enquiries
Normally 12–24 months.

Monthly Pass records
For as long as the pass is active and for a reasonable period afterwards. Associated financial records may be kept for up to six years where required.

Images used in communications or promotional material may be kept while they remain relevant to legitimate promotional or historical purposes, subject to the lawful basis relied upon and your applicable rights.

We periodically review information and securely delete or anonymise information that is no longer required.

12. Deletion and anonymisation

If a customer record is deleted, we remove personal information that is no longer required and may anonymise limited paid transaction information that must remain for financial or accounting purposes.

An active Monthly Pass must be cancelled before its local customer or subscription record is deleted so that a recurring payment is not accidentally left active.

Certain information may continue to be held independently by Stripe, Mailchimp, Ticket Tailor or another service provider under that provider's own legal or regulatory obligations.

Where we receive a valid request concerning your information, we will take reasonable steps in relation to systems under our control and, where appropriate, our service providers.

13. Security

We take reasonable technical and organisational measures to protect personal information.

These measures may include:

  • access controls;

  • encrypted credentials;

  • secure authentication and session cookies;

  • secure personalised or magic links;

  • signed integration requests;

  • measures designed to protect payment and booking integrations; and

  • restricting administrative access to people who need the information.

No electronic system can be guaranteed completely secure, but we use safeguards proportionate to the nature of the information and the risks involved.

14. Cookies and analytics

Our website and booking system may use cookies or similar technologies.

Essential cookies

Essential technologies may be used where necessary to:

  • operate the website or booking service;

  • maintain security;

  • manage temporary sessions;

  • remember necessary service information;

  • authenticate staff or authorised customer access; and

  • support secure booking or account-management functionality.

These technologies are necessary for the relevant service to function and do not require consent where the applicable legal exemption applies.

Analytics and other non-essential technologies

Our main website may use services such as Google Analytics to help us understand how the website is used.

Where consent is legally required, these technologies will not be used until the appropriate consent has been provided.

You can accept, reject or change non-essential cookie choices through the available website cookie controls.

Further information, including the cookies or similar technologies currently in use and their purposes, is provided in our separate Cookie Policy.

15. Social media and external links

If you interact with The Curious Club through a social-media platform, that platform may process information independently under its own privacy terms.

Our website and communications may also contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites that you choose to visit.

16. Children

The Curious Club is primarily intended for adults.

We do not knowingly collect children's personal information for marketing purposes.

If a gathering or service is opened to people under 18, we will consider the additional privacy, consent and safeguarding requirements that may apply.

17. Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals.

Our systems may automatically identify ordinary administrative categories or statuses such as:

  • Monthly Pass holder;

  • new attendee;

  • returning attendee;

  • repeat booker;

  • booked;

  • cancelled; or

  • attended.

These classifications are used to help administer The Curious Club and do not amount to automated decision-making producing legal or similarly significant effects.

18. Your rights

Depending on the circumstances and the lawful basis being used, UK data-protection law may give you rights including the right to:

  • access personal information we hold about you;

  • have inaccurate or incomplete information corrected;

  • request deletion of information in certain circumstances;

  • restrict certain processing;

  • object to certain processing;

  • request transfer of certain information where applicable;

  • withdraw consent where processing is based on consent; and

  • object at any time to the use of your personal information for direct marketing.

These rights are subject to legal conditions and exemptions.

We may need to ask for information to verify your identity before responding to a request.

To exercise your rights, email info@thecuriousclubwilts.com.

19. Complaints

Please contact us first if you are concerned about how we have handled your personal information so that we can investigate the issue.

You also have the right to raise a concern with the UK Information Commissioner's Office:

Information Commissioner's Office
www.ico.org.uk

20. Changes to this policy

We may update this Privacy Policy when our activities, booking processes, suppliers, systems or legal obligations change.

The latest version will be published on our website with an updated date.

If a change materially affects processing that depends on your consent, we will take appropriate steps to notify affected people or obtain new consent where required.

The Curious Club is a trading name of The Marketing Mix Limited.

Privacy enquiries: info@thecuriousclubwilts.com

Privacy Policy