Last updated: 22 August 2026
The Curious Club takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have in relation to your information.
The Curious Club is a trading name of The Marketing Mix Limited. The Marketing Mix Limited is the data controller responsible for personal information collected in connection with The Curious Club.
The Marketing Mix Limited is registered with the Information Commissioner’s Office (ICO) and The Curious Club is recorded as a trading name under that registration.
In this policy, references to “The Curious Club”, “we”, “us” or “our” mean The Marketing Mix Limited trading as The Curious Club.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable electronic communications and privacy legislation.
1. Who we are
Data Controller:
The Marketing Mix Limited, trading as The Curious Club
Website:
www.thecuriousclubwilts.com
Email:
info@thecuriousclubwilts.com
ICO registration:
The Marketing Mix Limited is registered with the Information Commissioner’s Office (ICO), with The Curious Club recorded as a trading name.
If you have any questions about this Privacy Policy or the way we use your personal information, please contact us using the details above.
2. What information we collect
The information we collect depends on how you interact with The Curious Club.
It may include:
Event booking and attendance information
When you book a Curious Club gathering or event, either directly or through our ticketing provider, we may collect:
your name;
email address;
telephone number, if requested or supplied;
the event or gathering you have booked;
number of tickets booked;
booking date and booking history;
payment and transaction information;
booking reference;
communications relating to your booking;
refund or cancellation information;
information you choose to provide about requirements relating to your attendance; and
any other information you voluntarily provide when making your booking.
Our events are currently ticketed using Ticket Tailor. Information entered during the booking process may therefore be collected by Ticket Tailor and made available to us for the purpose of managing your booking and the event.
Payment information
Payments for events may be processed by third-party payment providers such as Stripe.
We do not normally receive or store your full debit or credit card details. These are processed securely by the relevant payment provider.
We may receive information confirming the payment, such as:
your name;
amount paid;
transaction status;
transaction or payment reference;
date of payment; and
refund information.
Newsletter and marketing information
If you sign up to receive Curious Club news, updates or newsletters, we may collect:
your name;
email address;
marketing preferences;
the date and method by which you subscribed;
information recording your consent; and
newsletter engagement information, such as whether an email has been opened or a link clicked, where this functionality is enabled.
We currently use Mailchimp to manage our mailing list and send email communications.
You will only receive email marketing from us where we have an appropriate lawful basis to send it.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.
Unsubscribing from marketing does not prevent us from contacting you about something you have booked, a payment, an enquiry or another service-related matter.
Website enquiries and contact forms
If you contact us through our website, by email, through social media or by another method, we may collect:
your name;
email address;
telephone number;
social media username;
the contents of your message;
details of your enquiry; and
any other information you choose to provide.
Accessibility or additional support information
You may choose to tell us about an accessibility requirement or other circumstance that would help us make your visit to a Curious Club gathering more comfortable or accessible.
This could occasionally include information concerning health, disability or another type of information given additional protection under data protection law.
We will only request such information where there is a genuine reason for doing so and will only use it to help make appropriate arrangements for your attendance.
Where explicit consent is required for us to process this type of information, we will ask for it.
Please do not provide more personal or medical information than is reasonably necessary for us to understand the adjustment or assistance you require.
Photographs and video
Photographs or short videos may occasionally be taken at Curious Club gatherings for purposes such as documenting our activities and promoting The Curious Club through our website, newsletter or social media.
Where an individual is the identifiable subject of promotional photography or video, we will take appropriate steps to tell them how the image will be used and obtain consent where required.
We will also respect reasonable requests from attendees who do not wish to be photographed.
If you subsequently have concerns about an image of you that we have published, please contact us.
Feedback, surveys and testimonials
If you choose to give us feedback, complete a survey, submit a testimonial or participate in research relating to The Curious Club, we may collect:
your responses;
your name and contact details where these are provided;
comments about events or your experience;
demographic information where relevant and optional; and
permission relating to the publication of a testimonial or comment.
Where possible, reporting or analysis of feedback will be anonymised or aggregated.
We will not publish your name alongside a testimonial without an appropriate basis for doing so.
Website and technical information
When you visit our website, certain technical information may be collected automatically.
This can include:
IP address;
browser type;
device type;
operating system;
pages visited;
date and time of visits;
referring website;
approximate location derived from an IP address;
cookie identifiers; and
information about how visitors use our website.
Some of this information may be collected through cookies, analytics services or services used to host and operate our website.
Please see the section on Cookies below.
Business, venue and supplier information
We may also hold personal information relating to people we work with, including representatives of:
venues;
suppliers;
contractors;
community organisations;
retirement communities;
partner organisations;
local businesses; and
other professional contacts.
This will usually consist of business contact details and correspondence required to manage those relationships.
3. Where we obtain your information
Most of the information we hold is provided directly by you.
We may also receive personal information from:
Ticket Tailor, when you book a Curious Club event;
Stripe or another payment provider, in connection with an event payment or refund;
Mailchimp, in connection with newsletter subscriptions and email communications;
our website and website service providers;
social media platforms where you communicate with us;
someone making a booking on your behalf;
venues or partner organisations where this is necessary to manage an event or enquiry; and
publicly available sources where appropriate for legitimate business purposes.
If somebody books a ticket for you or provides your information to us, we may therefore receive personal information about you indirectly.
4. Why we use your personal information
We may use your information to:
administer event bookings;
confirm and manage your attendance;
send essential information about an event you have booked;
tell you about changes, cancellations or important event information;
process payments and refunds;
answer questions and enquiries;
provide appropriate accessibility arrangements where requested;
manage event capacity and waiting lists;
maintain appropriate financial and accounting records;
prevent fraud or misuse of our services;
deal with complaints or disputes;
send newsletters and marketing communications where permitted;
understand which events, locations and communications are of interest to our community;
improve Curious Club events and services;
collect and analyse feedback;
promote The Curious Club;
administer relationships with venues, suppliers and partners;
maintain and improve our website;
understand website usage;
maintain the security of our systems;
comply with legal and regulatory requirements; and
establish, exercise or defend legal claims where necessary.
5. Our lawful bases for using your information
UK data protection law requires us to have a lawful reason for using personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contract
We use information where it is necessary to provide something you have requested from us or to fulfil an agreement with you.
For example, if you book a Curious Club event, we need to process information about you in order to administer that booking, take payment and communicate important information about the event.
Consent
We may rely on your consent for activities including:
sending certain marketing communications;
some uses of photographs or video;
certain cookies and analytics technologies; and
processing certain sensitive information you have voluntarily provided where explicit consent is required.
Where we rely on consent, you can withdraw it at any time.
Withdrawal of consent does not make any use of your information before the withdrawal unlawful.
Legitimate interests
We may process information where this is reasonably necessary for the legitimate interests of operating and developing The Curious Club and where those interests are not overridden by your privacy rights.
These interests may include:
running and improving our events;
responding to enquiries;
understanding attendance and demand;
maintaining relationships with venues and suppliers;
ensuring events operate safely and effectively;
protecting our organisation from fraud or misuse;
maintaining appropriate business records;
improving our website and communications; and
promoting and developing The Curious Club.
Where we rely on legitimate interests, we consider the impact on your privacy and whether you would reasonably expect your information to be used in that way.
Legal obligation
We may process information where we need to comply with a legal obligation.
For example, we may be required to retain certain transaction and accounting records for tax or financial reporting purposes.
6. Marketing and newsletters
We do not treat booking an event as automatic consent to receive ongoing marketing.
Where required, joining our mailing list is a separate choice.
If you choose to subscribe, we may send you information including:
forthcoming Curious Club gatherings;
new locations;
special events;
Curious Club news;
booking announcements;
occasional surveys or requests for feedback; and
other information relevant to The Curious Club community.
Our email marketing is currently managed through Mailchimp.
Mailchimp may record information relating to your subscription and interaction with emails in order to provide the mailing service and help us understand the effectiveness of our communications.
You may unsubscribe at any time by:
selecting unsubscribe in any marketing email; or
contacting us directly.
We may retain a minimal suppression record after you unsubscribe so that we can ensure you are not accidentally added back to our marketing list.
7. Booking through Ticket Tailor
We use Ticket Tailor to provide online ticketing and booking facilities.
When you make a booking, Ticket Tailor processes information submitted through the booking system and provides relevant booking information to us so that we can administer your attendance.
This may include your name, contact information, ticket information, booking details and transaction information.
Information collected through Ticket Tailor will be handled in accordance with both this Privacy Policy and Ticket Tailor’s applicable privacy terms.
We will only use booking information obtained through Ticket Tailor for purposes that are appropriate to the relationship you have with The Curious Club.
In particular, we will not treat an event booking as consent to receive our email newsletter unless you have separately opted in to receive marketing communications or another lawful basis applies.
8. Payments and Stripe
Where payments are made through Stripe, Stripe processes your payment information.
Stripe has its own obligations in relation to the personal and financial information it processes.
The Curious Club does not normally have access to your complete card details.
We may retain transaction information supplied to us by Stripe or Ticket Tailor where this is required for:
booking administration;
refunds;
reconciliation;
accounting;
fraud prevention; and
compliance with tax and legal obligations.
9. Who we share information with
We do not sell your personal information.
We may share information with carefully selected organisations where this is necessary to operate The Curious Club.
These may include:
Ticket Tailor, for event booking and ticket management;
Stripe or other payment providers, for payment processing;
Mailchimp, for newsletter and email marketing management;
website hosting and website technology providers;
analytics and cookie providers;
cloud storage and IT service providers;
professional advisers such as accountants or legal advisers;
venues, where limited information is genuinely necessary to facilitate an event or accessibility arrangement;
suppliers or contractors assisting us in delivering a service;
insurers;
government, tax, regulatory or law-enforcement bodies where required by law; and
other organisations where disclosure is necessary to establish, exercise or defend legal claims.
We aim to provide third parties only with the information they reasonably require for the relevant purpose.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
10. International transfers
Some technology providers used by The Curious Club, including services used for email marketing, payments, website services or cloud technology, may process or store information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used in accordance with applicable UK data protection legislation.
Depending on the country and service involved, these safeguards may include:
UK adequacy regulations;
the UK International Data Transfer Agreement;
an approved UK Addendum to standard contractual clauses; or
another lawful transfer mechanism.
You may contact us if you would like further information about the safeguards relating to a particular service.
11. How long we keep information
We do not keep personal information indefinitely simply because we can.
How long we retain information depends on why it was collected and whether there are legal, financial or operational reasons for keeping it.
As a general guide:
Event bookings and financial transactions
Information required for accounting, taxation or financial record-keeping may normally be retained for up to six years after the end of the relevant accounting period, or for another period where required by law.
Event administration information
Operational information which is no longer required following an event will be deleted or minimised when there is no longer a reasonable business or legal reason to retain it.
Newsletter subscriptions
We will keep your marketing information while you remain subscribed.
If you unsubscribe, we may retain limited information on a suppression list so that we can respect your request not to receive future marketing.
Enquiries
Routine enquiries that do not lead to an ongoing relationship will generally be retained only for as long as reasonably necessary, normally no longer than 12–24 months, unless there is a reason to retain them for longer.
Accessibility or sensitive information
Information concerning accessibility, health or similar sensitive circumstances will not be retained for longer than necessary for the purpose for which you provided it unless there is an appropriate reason and lawful basis to retain it.
Photographs and promotional material
Images used in our communications may be retained for as long as they remain relevant to The Curious Club’s legitimate promotional or historical purposes, subject to the lawful basis on which they were obtained and any applicable rights of the individuals concerned.
Business contacts
Information relating to venues, suppliers and other business contacts may be kept for the duration of the relationship and for a reasonable period afterwards for administrative, legal and record-keeping purposes.
We periodically review the personal information we hold and securely delete or anonymise information we no longer need.
12. How we protect your information
We take reasonable technical and organisational measures to protect personal information from:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.
These measures may include access controls, password protection, secure third-party systems, appropriate account security and limiting access to information to those who genuinely need it.
No method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. However, we take appropriate precautions proportionate to the nature of the information we hold.
13. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device which can help a website operate properly, remember preferences or provide information about how visitors use a website.
Cookies may include:
Essential cookies
These are required for the website to function correctly and cannot always be switched off.
Analytics cookies
These help us understand how people use the website, such as which pages are visited and how visitors arrive at the site.
Where consent is legally required before analytics or similar non-essential cookies are placed on your device, we will ask for that consent.
Third-party cookies
Certain embedded services or third-party functionality may also set cookies in accordance with the provider’s own privacy practices.
You can manage cookies through any cookie controls provided on our website and through your browser settings.
Where appropriate, additional information about individual cookies may be provided through our website’s cookie settings or Cookie Policy.
14. Social media
The Curious Club may use social media platforms to communicate with our community and promote events.
If you interact with us through a social media platform, the platform itself may process information about you according to its own privacy policy.
Information that you choose to make publicly available through social media may also be visible to us and other users.
We recommend reviewing the privacy controls and policies of the social media services you use.
15. Links to other websites
Our website may contain links to external websites, including venues, booking services or other organisations.
Once you leave our website, the way your information is collected and used will be governed by the privacy practices of the organisation operating that website.
We are not responsible for the privacy policies or practices of third-party websites.
16. Children
The Curious Club is primarily intended for adults.
We do not knowingly use our website or mailing list to collect personal information directly from children for marketing purposes.
If an event is specifically opened to people under 18, we will consider what additional privacy information, consent or safeguarding arrangements may be required for that activity.
17. Automated decision-making
We do not currently make decisions about individuals using solely automated processing which produces legal or similarly significant effects.
We may use basic analytics or mailing-list functionality to understand matters such as email engagement or website activity, but this is not used to make significant automated decisions about individuals.
18. Your data protection rights
Depending on the circumstances and the lawful basis under which we process your information, you may have the right to:
access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict the way we use your information;
object to certain uses of your information;
request the transfer of certain information to you or another organisation;
withdraw consent where our processing is based on consent; and
raise a complaint about the way your information has been handled.
Your right to object
You have the right to object at any time to the use of your personal information for direct marketing.
If you object to direct marketing, we will stop using your information for that purpose.
Some data protection rights are subject to exemptions or only apply in particular circumstances.
You will not normally have to pay a fee to exercise your rights.
We may need to ask you for information to confirm your identity before dealing with a request.
If you would like to exercise any of these rights, please contact:
info@thecuriouscluwilts.com
19. Complaints
If you are concerned about the way we have handled your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to complain to the UK’s independent data protection regulator:
Information Commissioner’s Office (ICO)
www.ico.org.uk
The ICO provides current contact information and details of how to make a data protection complaint on its website.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to The Curious Club;
changes to the services and technology we use;
changes to our data-processing activities; or
changes to applicable law or regulatory guidance.
The latest version will be published on this website and the Last updated date at the top of this page will be amended.
Where a change materially affects how we use information for which we previously obtained consent, we will take appropriate steps to notify affected individuals or obtain new consent where required.
The Curious Club is a trading name of The Marketing Mix Limited. The Marketing Mix Limited is registered with the Information Commissioner’s Office (ICO), with The Curious Club recorded as a trading name under that registration.
For questions about your personal information or this Privacy Policy, please contact:
info@thecuriousclubwilts.com